INDUSTRIES
Tourism&HospitalityMarketingforBrighton
You built a beautiful hotel or travel experience, but Booking.com takes 18% of every reservation and you cannot remember the last time a guest booked directly through your website. If OTAs own your customer relationship and your margins, you do not really have a business — you have an OTA listing.
Tourism and hospitality businesses in Brighton face a structural problem: online travel agencies have become the default booking channel, and every booking through them costs you 15-25% in commission while giving you zero control over the guest relationship. Brighton's "Silicon Beach" is the UK's creative startup capital — highest agency and creative business density outside London, a thriving indie gaming scene, and a community of founders who chose quality of life without sacrificing ambition. The hotels, B&Bs, and experience operators who thrive are the ones who build direct booking channels strong enough to reduce OTA dependency — not eliminate it entirely, but shift the ratio until direct bookings are the majority. At Haben, we have worked on 1,600+ projects across nearly two decades, and we know that direct booking growth requires three things: a website that ranks for the searches travellers make, a booking experience that is as frictionless as Booking.com, and post-stay systems that turn one-time guests into repeat visitors and referral sources. We build all three for hospitality businesses in Brighton.
CHALLENGES
Key Tourism & Hospitality Challenges
Obstacles facing growing tourism & hospitality businesses — and how to overcome them.
OTA Dependency Destroying Margins
Booking.com, Expedia, and Airbnb charge accommodation providers 15-25% commission on every booking. For a business operating on 30-40% gross margins, that commission turns a profitable room into barely break-even. Worse, OTAs own the guest relationship — they collect the email, they send the post-stay survey, and they market competing properties in your area. Every booking through an OTA is a guest you paid to acquire but do not get to keep.
Seasonal Revenue Swings
Most tourism businesses earn the majority of their revenue in peak months and struggle during off-season. Without automated marketing for shoulder seasons — off-peak promotions, corporate and event bookings, local experience packages — you are leaving months of potential revenue untapped while still paying fixed costs year-round.
SOLUTIONS
How Haben Solves Tourism & Hospitality Challenges
AI-powered solutions for growing tourism & hospitality businesses.
Direct Booking Engine & SEO
We build the digital infrastructure to shift bookings from OTAs to your own website: SEO that ranks your property for the searches travellers make ("boutique hotel Brighton," "Brighton weekend break"), a booking experience optimised for mobile conversion, and Google Hotels integration that puts your direct rate in front of price-comparison shoppers. We typically reduce OTA dependency by 30-50% within six months.
Guest Experience Automation & Retention
We deploy automated guest communication: pre-arrival emails with upsell opportunities, post-stay review requests that build your TripAdvisor and Google profile, and email marketing campaigns for repeat bookings and off-season promotions. Turning one-time visitors into repeat guests is the single highest-ROI activity in hospitality marketing.
FAQ
Frequently Asked Questions
Everything you need to know about our AI services.
We build your direct booking channel to be genuinely competitive with OTAs. That means: (1) SEO — ranking your website for the searches travellers make so they find you before they find Booking.com. (2) Booking UX — a mobile-first booking experience with rate parity (or better-than-OTA direct rates) so there is a real reason to book direct. (3) Google Hotels — listing your direct rate in Google's hotel search results, which increasingly capture bookings before users even reach an OTA. (4) Email marketing — post-stay communication that turns OTA-acquired guests into direct rebookers next time. Most properties we work with shift their booking mix from 20% direct to 50%+ direct within six months.
Brighton should be treated as a Brighton and Hove creative, education, visitor-economy and professional-services market, not a generic coastal page. Local context includes agency and digital-studio density, university-linked demand, independent retail, hospitality, financial services, sustainability-led businesses, Sussex buyer reach and London-linked competition. Buyers compare providers on creative-sector fluency, response speed, local proof, review signals, campaign clarity and whether the page understands Brighton business pressure beyond tourism. Tourism pages should connect visitor intent, accommodation, local attractions, event demand, itinerary pages, direct booking, review generation, seasonal offers and OTA or marketplace dependency reduction.
Brighton proof should include creative and digital buyer language where relevant, university or skills context for education pages, visitor and hospitality demand for tourism or retail pages, review capture, enquiry routing, consultation or quote ownership, CRM stages, channel attribution and follow-up across Google, maps, LinkedIn, email, phone and web forms. A useful Brighton funnel captures buyer sector, service area, urgency, current operational leak, proof required, follow-up owner and next action.
The first sprint should fix one measurable commercial leak before adding more campaign activity: missed enquiries, slow quote response, weak local visibility, poor review capture, manual reporting, unclear CRM ownership, thin service pages or follow-up that depends on memory. The page should make that sequence clear so buyers and answer engines understand the practical next step.
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