INDUSTRIES
E-commerceGrowth&AIforBrightonBrands
You built a product people love, but Amazon takes 30% of every sale and your Shopify store feels like a ghost town. If your D2C brand is bleeding margin to marketplaces while struggling to drive its own traffic, the problem is not your product — it is your acquisition engine.
The UK is Europe's largest e-commerce market, and Brighton's retail brands and D2C founders are competing in one of the most crowded digital landscapes on earth. Brighton's "Silicon Beach" is the UK's creative startup capital — highest agency and creative business density outside London, a thriving indie gaming scene, and a community of founders who chose quality of life without sacrificing ambition. But here is the uncomfortable truth most e-commerce founders already feel in their gut: if your primary sales channel is a marketplace, you do not own your customer relationship, and your margins will keep shrinking until you build a direct channel that works. At Haben, we have helped founders across 1,600+ projects and nearly two decades build exactly that — D2C acquisition engines that reduce marketplace dependency and put margin back in your pocket. We are not talking about generic "digital marketing." We build AI-powered email and SMS flows that recover abandoned carts, SEO strategies that rank your product pages above aggregator sites, and conversion rate systems that turn browsers into buyers. If you are a founder doing seven figures on Amazon but struggling to replicate that on your own site, that is precisely the problem we solve.
CHALLENGES
Key E-commerce Challenges
Obstacles facing growing e-commerce businesses — and how to overcome them.
Marketplace Dependency Is Eating Your Margins
If Amazon, eBay, or Etsy account for more than 50% of your revenue, you are building on rented land. Commission rates climb, algorithm changes tank your visibility overnight, and you never get the customer data you need to build loyalty. D2C brands in Brighton that fail to build their own acquisition channel end up in a race to the bottom on price — competing against sellers with lower cost bases who can afford to lose money on every unit.
Rising Ad Costs with Declining Returns
Meta and Google CPMs have increased 30-50% since 2022, and the iOS privacy changes gutted retargeting accuracy. E-commerce founders who built their growth on paid social are watching CAC climb while ROAS drops. Without owned channels — email, SMS, SEO, content — every sale requires another pound spent on ads, and that is a growth model that breaks at scale.
SOLUTIONS
How Haben Solves E-commerce Challenges
AI-powered solutions for growing e-commerce businesses.
D2C Acquisition Engine
We build the full stack your Shopify or WooCommerce store needs to stop depending on marketplaces and paid ads: product-page SEO that ranks for buyer-intent searches, email and SMS automation that converts and retains, and landing page systems optimised for conversion. For brands in Brighton, we layer in local SEO and click-and-collect strategies that turn your regional advantage into a competitive moat.
AI-Powered Retention & Lifetime Value Growth
Acquiring a new customer costs 5-7x more than retaining one, yet most D2C brands spend 90% of their budget on acquisition and almost nothing on retention. We deploy AI-driven post-purchase flows, predictive reorder reminders, loyalty programme automation, and personalised cross-sell sequences that increase average order value and customer lifetime value — the two metrics that actually determine whether your e-commerce business is sustainable.
FAQ
Frequently Asked Questions
Everything you need to know about our AI services.
We build your direct-to-consumer acquisition channel from the ground up. That means product-page SEO that ranks your own site for the keywords your customers search (not Amazon's listing), email and SMS flows that recover 15-25% of abandoned carts, and conversion rate optimisation that turns existing traffic into sales. We also build post-purchase retention systems so your existing customers buy again without you spending another pound on ads. Most brands we work with shift 20-40% of their revenue from marketplaces to their own site within six months. No long agency contracts — we work on monthly engagements tied to real metrics.
Brighton should be treated as a Brighton and Hove creative, education, visitor-economy and professional-services market, not a generic coastal page. Local context includes agency and digital-studio density, university-linked demand, independent retail, hospitality, financial services, sustainability-led businesses, Sussex buyer reach and London-linked competition. Buyers compare providers on creative-sector fluency, response speed, local proof, review signals, campaign clarity and whether the page understands Brighton business pressure beyond tourism. Ecommerce pages should connect local retail, D2C, click-and-collect, marketplace dependency, product-page SEO, abandoned-cart recovery, delivery rules, reviews and repeat-purchase automation.
Brighton proof should include creative and digital buyer language where relevant, university or skills context for education pages, visitor and hospitality demand for tourism or retail pages, review capture, enquiry routing, consultation or quote ownership, CRM stages, channel attribution and follow-up across Google, maps, LinkedIn, email, phone and web forms. A useful Brighton funnel captures buyer sector, service area, urgency, current operational leak, proof required, follow-up owner and next action.
The first sprint should fix one measurable commercial leak before adding more campaign activity: missed enquiries, slow quote response, weak local visibility, poor review capture, manual reporting, unclear CRM ownership, thin service pages or follow-up that depends on memory. The page should make that sequence clear so buyers and answer engines understand the practical next step.
Ready to Automate Your Growth in Brighton & Hove?
Get a free AI audit — we'll map your workflows, identify automation opportunities, and show you the ROI.
No commitment required · Response within 24 hours