For Kerala teams whose campaigns, messages and sales follow-up sit in separate tools, with an owner responsible for deciding which enquiries are suitable before a sequence begins.
A booking request may need dates and availability checks while a quotation needs specifications. The follow-up should fit the request rather than force both into the same sequence.
Where a customer supplies a language preference, keep it with the enquiry and use messages your team can review and maintain. Preserve the original request beside any translated summary so a reviewer can resolve uncertainty.